Visitor Experience Ambassador

By working at TRCA you will:

• Work outdoors during the spring and summer in beautiful natural areas.
• Gain valuable experience working at a conservation authority.
• Get a free Conservation Ontario annual pass.
• Get access to TRCA’s Reciprocal Program (discounts across various Ontario attractions).

How you will contribute as part of the TRCA team:

The Visitor Experience Ambassador is responsible for delivering exceptional customer service to all guests of TRCA sites and facilities, by greeting guests, answering general inquiries both in person and by phone, providing site or facility directions and program information. The Visitor Experience Ambassador is also responsible for site admissions and transactions, gift shop sales assistance and transactions using point of sale systems.

Major Responsibilities:

Perform the following tasks under general supervision:

• Greet and engage with visitors to TRCA sites and facilities.
• Provide visitors with site and facility directions and program information both in person and by phone.
• Maintain a current knowledge of site and facility programs and programs at other facilities as required to ensure effective visitor experience when addressing inquiries.
• Process admissions, gift shop sales, snack bar (dependent on location) payments and transactions using point of sale systems. Including counting floats and summation of daily sales.
• Assist with coordinator and booking of events.
• Conduct periodic product counts/inventory as directed.
• Maintain cleanliness and order of workspace at all times, ensuring all displays are faced appropriately and appear full and inviting to Guests. Sanitize workspace as needed.
• Where applicable, stock the shelves where product purchase is available, ensuring products are ‘fresh’ and labelled with bar codes and priced according to direction.
• Provide administrative support for TRCA programs when required.
• Provide general clerical support and duties as required.
• Perform general maintenance and cleaning duties in areas such as pool, washrooms, changerooms, grounds and work areas.

What will you need to succeed:

Education (degree/diploma/certifications)

• Completion of Ontario Secondary School Diploma is considered an asset.
• Active and current First Aid and CPR certificate is considered an asset (may be requirement depending on location). 

Experience

• Previous experience working or volunteering in a customer service capacity.
• Previous experience with the operation of Point of Sale system and cash/credit card sales is considered an asset.

Knowledge/Skill/Ability

• Computer literacy utilizing Microsoft Office (Word, Excel, Power Point).
• Sound numeracy skills to perform basis calculations.
• Ability to work independently as well as part of a team.
• Good written and verbal communication skills.
• Strong customer service skills.
• Must be flexible to work all required shifts, including weekends and holidays.