Au Naturel Spa Lead (Supervisor)
Overview of the role:
As the Au Naturel Spa Receptionist, you will interact with guests and partners with utmost professionalism, ethics and confidentiality. You will provide excellent service to guests who come in to our Au Naturel Spa as well as provide guidance and assistance with retail products. The successful candidate must take pride in his/her own appearance and well-being and be an ambassador for Au Naturel Spa and Brookstreet Hotel.
- One-year previous experience in similar role and/ or environment.
- Must have an open availability; days, evenings, weekends and holidays.
- Excellent guest service, communication and organization skills.
- Ability to manage time effectively
- Ability to perform basic computer skills
- Self-motivated and ready to go above and beyond.
- Team player
Job duties include:
- Scheduling guest spa services while implementing proper procedures
- Greeting guests and escorting to waiting areas; maintain cleanliness in all areas of the spa
- Educating guests on services
- Maximize books for each service professional in a fair and consistent manner
- Closing sales and encourage guests to pre-book services
- Cross-service recommendations
- Product recommendations
- Executing standard telephone procedure using appropriate customer service etiquette
- Confirming appointments by phone and/or email communication
- Informing service professionals of daily schedules and/or any adjustments
- Resolving guest challenges, utilizing support from the Spa Manager when necessary
- Responsibility for balancing and checking register drawer
- Promote a positive and healthy working environment in accordance with Brookstreet Hotel
- Fulfill any reasonable requests of the partners, guests, and management
- Ensure guest satisfaction and standards throughout all treatment rooms in the spa
- Assist with inventory counts, and monitor retail and professional products
- Assist with coaching and motivating partners on service and retails goals
- Performing other duties as assigned
- Pay Type Hourly
- Brookstreet Hotel, 525 Legget Dr, Kanata, Ontario, Canada