Full Time Banquet Lead

Brookstreet Hotel, 525 Legget Dr, Kanata, Ontario, Canada Req #330
Sunday, August 14, 2022
Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun?  If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Job Overview:            The Banquet Captain is considered the support of the Banquet team and liaison with Management. This position is responsible for ensuring guest satisfaction, adherence to the SOP’s (Standard Operating Procedures) by the banquet team and maintenance of banquet areas.


Why Work for us?

  • Free covered parking.
  • We will feed you! Staff cafeteria serving hot meals, salad bar, pop, coffee & more.
  • We provide uniforms (and we clean them).
  • Paid personal days.
  • Discounted hotel stays for you, your friends & family.
  • Discounts on gym memberships, spa, golf, mini golf, restaurants & café.
  • Great social events including; annual staff gala, kid’s Christmas party, summer anniversary party, staff appreciation week and more.
  • Hotel training program, plus when you complete it, we give you a free night stay with a dining voucher!
  • Quarterly recognition & award celebrations
  • Medical benefits & RRSP provided for full time staff
  • Employee assistance program with additional perks
  • Leadership development training program


Reports To:                 Banquet Manager



  • College degree or equivalent experience
  • Excellent communication skills
  • Ability to perform job functions with minimal supervision
  • Ability to work cohesively in a team setting and multi task
  • Ability to focus attention on details
  • Must have strong organizational skills and be able to prioritize job duties
  • Must be available for all shifts including weekends & holidays
  • Enthusiastic and energetic
  • Resourceful, creative, passionate
  • Available Evening and Weekends, and occasionally morning weekdays
  • Must be smart serve certified
  • Must be physically able to lift/push/ pull heavy items minimum 50 pounds weight


Job Functions:

  • Conducting a daily inspection of the banquet areas including noting and advising of maintenance issues.  Ensuring that rooms are set and food ordered is as per indicated on Event Order. 
  • Executing larger events and meal functions and ensuring regular quality checks with the meeting organizer and effective communication with the Culinary team and banquet partners.
  • Conducting thorough informative shift briefings prior to the shift and or meal service so partners are aware of entire banquet floor functions for day.
  • Assigning side duties to partners and following up on their completion
  • Assisting the Banquet Event Manager with the regular liaison with the Culinary team ensuring smooth and efficient processes for food pickup, dish out and regulating the dish service area.
  • Ensuring that the Banquet SOP’s (Standard Operating Procedures) are being followed and updated as required.
  • Completely daily administrative aspects of department; accurate pass offs, internal email pass off, billing, & tracking sheet, payroll when required, photocopying of SEO’s, attending 14:30 catering mtg, room signs & labels for next day, parking passes & internet codes, etc.
  • Conducting a thorough shift pass off from AM to Pm leader
  • Ensuring insurance, legal, health and safety obligations are adhered to.  Forms 6 and 7 to be completed following any injury.
  • Reviewing Event Orders for the next day clarifying instructions with Event Managers and ensuring adequate partners are scheduled accordingly.       
  • Regular maintenance of the Starbucks equipment including the cleaning, inventory and proper storage.
  • Ensuring a team member’s presence at the following meetings: B Green, Health and Safety.
  • Supporting the Banquet Event Manager with the monitoring of breaks for all partners.
  • Conducting inventory on banquet equipment 3 times a year (January / May / September).
  • Conducting inventory on china and glassware 2 times a year (June / December).
  • Organizing and preparing bars through the AZBAR system.
  • Providing floats to the bartenders, coat check personnel.
  • Meetings include weekly Events Meeting (13:00-14:00 Thursdays), banquet leader mtgs & banquet partner meetings
  • May be assigned to actual service on a floor based on business levels should there not be a requirement for a lead that day only partners.  This is to ensure that full hours are received.


Apply online, Email your resume to resume@brookstreet.com 

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Brookstreet Hotel, 525 Legget Dr, Kanata, Ontario, Canada