Associate Airport Systems Analyst

The Organization

The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg James Armstrong Richardson International Airport and affiliate businesses. Operating on a multi-site property, the WAA is responsible for airport operations, security, facilities, parking, ground transportation and communications. 

With an ever-expanding airport campus, WAA is a critical player in the development of one of Canada’s strategic transportation hubs. As a perennial “Top Manitoba Employer”, the WAA prides itself as an organization that attracts engaged employees with the right skills, in the right place, and at the right time. http://www.waa.ca

Closing Date: December 13, 2022

The Opportunity

Reporting into the Manager, Digital Airport Solutions, the Associate Airport Systems Analyst is primarily responsible to provide tier two (2) technical support for the System & Support Technicians for WAA Enterprise Systems. The Associate Airport Systems Analyst is also responsible for resolving issues around maintenance or hardware and informing and training System & Support Technicians and other duties as required.

Responsibilities include:

• Responsible for the technical functionality of the WAA Enterprise Systems, including but not limited to: Common Use Passenger Processing Systems, Common Use Resource Allocation and Aeronautical Billing Systems, Airport Security Systems (CCTV and Access Control), Ground Transportation and Parking Control Systems, Property Management Systems and Centralized Incident and Asset Management Systems, and Business Intelligence and Airport Analytics Systems;
• Provide tier two (2) technical support of the Airport Enterprise Systems;
• Complete technical service requests and provide continuous application support for Airport Enterprise Systems by either resolving directly or escalating to vendor support;
• Assist Business System Owners and Superusers to develop test scripts and User Acceptance Testing methodology;
• Coordinate with other WAA IT resources to ensure connectivity and IT infrastructure requirements are met;
• Test and implement system changes;
• Monitor performance of the Airport Enterprise Systems and make recommendations for equipment replacement or enhancements;
• Create, implement and maintain preventative maintenance schedules;
• Provide training for System & Support Technicians and ensure that their work is performed correctly; and
• Ensure equipment inventory for spare parts is maintained.

   Selection Criteria include:

• Post-secondary education in Computer Science, Computer Engineering, or a related discipline;
• A minimum of 6-months previous or related experience;
• Strong analytical skills and ability to summarize information in a meaningful way for the intended audience;
• Excellent oral and written communication skills;
• Extensive knowledge of data structures and models – hands on experience with MS SQL Server preferred;
• Good knowledge of programming techniques and database design;
• Extensive troubleshooting skills;
• Previous experience with WAA Enterprise Systems is considered an asset;
• Proven attendance and reliability; and
• Employment record in good standing.

Work with us!

• Highly competitive salary;
• Full Benefits package of Health, Dental & Vision;
• DC Pension Plan;
• Healthcare Spending Account to use on additional benefit expenses;
• Lifestyle Spending Account to use on Wellness expenses such as health and fitness;
• Employee Assistance Program;
• Supported Training & Development opportunities;
• Opportunity to work with a high functioning team of professionals working on a diversified portfolio;
• Awarded Canada’s Top Employer of 2012; and
• Awarded Manitoba’s Top Employers 11 consecutive years.

Condition of employment is the ability to obtain and maintain an Airport Restricted Area Identification Card.