Hospital Manager, Animal Health Partners

1 Scarsdale Rd, North York, ON M3B 2R2, Canada Req #865
Wednesday, November 3, 2021
You were made to save animals, we take care of the rest.

Animal Health Partners is a state-of-the-art emergency and specialty hospital in Toronto. We are a 30 veterinarian, 120 support staff hospital housed within a 20,000 square foot facility fully equipped with specialty technology found nowhere else in Canada, including our AI triage and rounding system and 3 Tesla MRI. Our team of veterinary specialists, emergency clinicians, support staff, and hospital leaders promote a culture of cooperation, innovation, and excellence. We take our commitment to animals, pet parents and the community seriously.

Role Description

The Hospital Manager (HM) must ensure that the hospital is always operating in a way that is consistent with Animal Health Partner’s Core Values: Quality, Compassion, Service, Innovation, and Partnership. The HM must ensure that all staff know and understand these beliefs, and understand how to apply them in practice. This role is a full-time position that reports to the Operations Director.

Duties and Responsibilities

  • Oversee smooth and efficient operations of the hospital

  • Lead the administrative team including hospital managers, supervisors, leads, and other administrative and medical personnel

  • Work closely with the Chief of Staff to advance clinical objectives and department supervision

  • Assist in hiring processes of all specialists, emergency veterinarians, and support staff

  • Handle human resource issues when they arise with the assistance of the HR/Operations Manager and escalate to the Operations Director when needed

  • Work with the Operations Director to create and execute the vision for the hospital

  • Create policies and manage daily staffing to ensure optimal operation of the practice

  • Ensure regular reports are completed on a weekly basis

  • Review accounts receivable reports

  • Promotes a cooperative working environment among staff members

  • Represents the organization appropriately and professionally

  • Promotes a client-centered environment and facilitates programs and processes that meet client needs

  • Facilitates resolution of client problems that doctors or other staff members cannot finalize

  • Resolves financial problems with clients and determines when special financial agreements are appropriate

  • Oversees all hospital wide marketing efforts

  • Other duties as assigned

Professional Qualifications

  • 3+ years experience in veterinary or medical office management

  • BS/BA in business administration or related field, CVPM would be an asset

  • Proficiency with PIM systems and software applications, including Microsoft Office Suite

  • Excellent written and oral communication skills

  • Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management

The right candidate will

  • Have an abiding love of animals and a deep understanding of the human/animal bond

  • Have strong management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community

  • Be an experienced people manager, who has hired, trained and held people accountable for their performance

  • Have developed emotional intelligence to be able to contain emotional situations around the hospital

  • Have financial skills to understand the needs of the business and the importance of growing revenues and controlling expenses

  • Have passion for what you do every day! Enthusiasm, energy and a positive attitude are a must

  • Be comfortable if required to work uncommon hours, and be subject to recall in emergency situations

What you can expect from us

  • Excellent compensation

  • Medical/dental coverage

  • Generous continuing education allocation

  • Outstanding medical and pet supply discounts in our network

  • Friendly and supportive work environment

Toronto Animal Health Partners Emergency and Specialty Hospital is part of the VetStrategy group of clinics. VetStrategy is a 100% Canadian operated group of veterinary clinics with locations throughout Canada. We believe that veterinary clinics are an integral part of the community they serve and as such we put a large focus on community-based activities and initiatives. Every clinic we partner with is unique and serves a very diverse client base.

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to  

Other details

  • Pay Type Salary
Location on Google Maps
  • 1 Scarsdale Rd, North York, ON M3B 2R2, Canada