Vet Tech Claims Adjuster- Pet Insurance *WFH*

Oakville, ON, Canada Req #740
Friday, March 10, 2023
Our Mission at Pethealth Inc. is to bring vitality to lives… furry and otherwise.  This includes pets, and the people who care for them; our employees, our partners, our customers, our business and our communities.

Reporting to the Claims and Underwriting Supervisor the primary objective is to ensure high quality, expedient and profitable turnaround of member/client claims, appropriate risk analysis in underwriting files and ensuring a positive member experience through the claims and underwriting process.  

Job Duties/Responsibilities:

  • Adjusting claims on a daily basis within claims turnaround timelines and daily goals
  • Reviewing reassessments and pre-approvals within set turnaround times daily
  • Ensuring owner and pet information on claim forms corresponds with information contained in medical history and policy administration systems
  • Reaching out to members/clinics to obtain any additional medical information required for claim completion
  • Underwriting new policies within underwriting turnaround times brand specific
  • Review of complete medical history relating to submitted claims to ensure not related to pre-existing conditions
  • Communicating details of processed claim to clients as required
  • Assisting the Customer Service Representatives with claims related calls
  • Other duties as assigned


  • Post-secondary education in animal care or related field; CVT, LVT, or RVT is preferred, or equivalent experience 
  • 2-3 years of experience working in a clinical/veterinary environment, preferably in primary care
  • Strong knowledge of veterinary medical terminology
  • Previous insurance experience is an asset

 Required Qualifications (Certifications, Licenses, Software Programs, KSA’s):

  • Strong knowledge of veterinary medical terminology
  • Strong communication and service skills
  • Comfortable using a computer and proficiency with Microsoft office. 
  • Ability to multi-task and meet tight deadlines. 
  • Exceptional telephone and interpersonal communication skills
  • Strong problem solving and de-escalation skills
  • Positive attitude, highly self-motivated and goal-orientated
  • Ability to work both independently and as part of a team

Additional Qualifications:

  • Prior experience working in an administrative/office-based role is an asset, but not a requirement
  • Must be able to pass background checks (criminal and credit)

Work Requirements:

  • Frequent communications, verbal and written.
  • Must be able to remain in a stationary position 80% of the time. 
  • Must be able to read, count and do simple mathematics.
  • Be able to lift up to 10lbs. occasionally.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
  • Constantly operates a computer and other office productivity machinery, such as a phone with headset, calculator, copy machine, and computer printer.
We thank all candidates for their interest.

If selected for an interview, you  will be contacted by email within 7 business days.

Pethealth is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, disability, gender, sexual orientation or national origin. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Other details

  • Job Family Insurance - Claims
  • Pay Type Salary
  • Employment Indicator Regular
  • Travel Required No
  • Required Education Certification
  • Job Start Date Monday, April 17, 2023
Location on Google Maps
  • Oakville, ON, Canada