Accounts Receivable Accounting Assistant

Toronto, ON, Canada Req #659
Tuesday, November 8, 2022
Our Mission at Pethealth Inc. is to bring vitality to lives… furry and otherwise.  This includes pets, and the people who care for them; our employees, our partners, our customers, our business and our communities.

The Accounting Assistant will play a key role on a dynamic and committed team, where each individual’s contribution has a direct impact on the success of the Pethealth Group of Companies (“the Company”).
Reporting to the Manager of Accounting, and based in our corporate headquarters in Oakville, ON, the Accounting Assistant will have the opportunity to provide a broad range of sales support, billing, and accounting functions in a fast-paced organization.
The Accounting Assistant will also participate in Lean Six Sigma process improvement in the Finance department.


Job Duties/Responsibilities:

  • Uploading of files and notes to ERP system.
  • Print, post, and collate refund and claim cheques.
  • Coordinate with mail room regarding flow of items and timing.
  • Resolve and track financial queries regarding customer accounts.
  • Prepare and upload exchange rates in DAX
  • Offer customer support to B2B Clients on account balances, invoice inquiries, payment application questions
  • Handle incoming calls and outbound calls related to billing for the B2B sales team
  • Communicate with end-users verbally (phone) and in written format (e-mail) to gather information and provide updates on completed work
  • Answer and clarify questions regarding account statements, billing, and payment application
  • Handle chargeback management, recording and tracking in system
  • Prepare credit notes for microchip sales orders on a need by need basis.
  • Provide help desk and consultative support to internal staff
  • Collect, record, and upload approved tax exemption forms applicable for customers
  • Manage collections process, tracking, and communication
  • Serve as a backup for certain other AR functions
  • Collect payment for certain revenue streams
  • Assist various team members with any invoicing / billing questions and other journal entries
  • Verify response files on a daily basis and serve as a coordinator for payment processing
  • Prepare and reconcile monthly revenue and AR reports
  • Participate in process improvement initiatives
  • Other Duties as assigned


  • High school diploma or equivalent
  • 1 year prior experience in an accounting role
  • Prior billing/ customer service experience is an asset
  • Working knowledge of Accounting

Required Qualifications (Certifications, Licenses, Software Programs, KSA’s):

  • Strong computer skills, including an advanced knowledge of MS Outlook and MS Excel (pivot tables, VLOOKUP, data management & analysis etc.)
  • Proficiency in Windows-based accounting systems and MS Word
  • Able to work effectively in a fast-paced, deadline-oriented environment
  • Strong English communication skills, both written and spoken
  • Workplace telephone etiquette is of extreme importance
  • Ability to multitask, work independently and as part of a team in a highly deadline driven environment;
  • Strong pro-active characteristics
  • Exceptional attention detail

Additional Qualifications:

  • Candidates must be flexible in work schedule to meet the demands of quarter-end and year-end reporting cycles, Able to work effectively in a fast-paced, deadline-oriented environment.
  • This role is hybrid, in office 1x week.
We thank all candidates for their interest.

If selected for an interview, you  will be contacted by email within 7 business days.

Pethealth is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, disability, gender, sexual orientation or national origin. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Other details

  • Job Family Services - Finance and Accounting
  • Pay Type Salary
  • Employment Indicator Regular
  • Travel Required Yes
  • Telecommute % 20
  • Required Education High School
Location on Google Maps
  • Toronto, ON, Canada