Mortgage Fulfillment Officer

Toronto, ON, Canada ● Virtual Req #138
Monday, March 6, 2023
At MCAN, we are most proud of the team we have built and our team member experience. Our people are our best assets and are made up of respected industry innovators, influencers and big-thinkers. We do things differently than other lenders. Our business isn’t selling mortgages, it’s building relationships. 
The #MCANLIFE is shaped around a culture of customer-centricity for both internal and external clients and powered by genuine collaboration. We are a home for talented professionals seeking a more connected career and one that allows them to use more of their skills.
#MCANLIFE means you can connect, discover, and grow.
We were recently certified from Great Place to Work® Canada and are thrilled to be recognized on the 2022 list of Best Workplaces for Women!  

We’re looking for a Mortgage Fulfillment Officer to join the MCAN family.

Job Summary:

You’re detailed oriented with a passion for getting a job done well, experience in mortgage administration and a recognized skill for relationship-building. You’re a team player willing to pitch in - we’re a small but mighty team made up of Doers – and (almost always) have a great attitude!  You know how to manage competing priorities with a keen understanding of the impact your actions have on real people. We take our responsibility to our partners and our clients very seriously - so do you.

As a Mortgage Fulfillment Officer with MCAN, you’ll be accountable for effectively and efficiently reviewing mortgage documentation prior to funding of residential mortgage deals.

What you will be responsible for:

  • Provide a high level of efficient, professional, and courteous service to MCAN's customers and Brokers
  • Build strong internal working relationships
  • Follow up with mortgage brokers/customers for outstanding documents, ensure each document is reviewed, complete and accurate.
  • Meet and maintain a set compliance ratio on monthly audits,
  • Complete all paperwork, compliance, customer service and follow-up tasks in a timely manner, and send completed file to Quality Control and our Closing Officer, on time, for funding.

The work experience, skills, education that you bring to the role:

• Qualifications:
  •  Post-secondary education in business or finance

• Work experience:

  •  2-3 years working in mortgage administration

• Skills & Abilities:

  • Ability to manage risk and compliance and demonstrate the highest standards of integrity and ethical conduct in accordance with XMC’s policies, guidelines and directions
  • Strong interpersonal and communication skills.
  • Work well in a team and have confidence dealing with people and addressing issues.
  • Sound problem-solving skills, and concise attention to detail and the tenacity to complete the task properly

Working Hours

Normal working hours are between 8am ~ 8pm, Monday through Friday with total of 37.5 per week, however working outside the standard business hours/days may be required depending on business needs. 
The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. MCAN is committed to providing accommodation to applicants throughout the job application and interview process to the point of undue hardship. If you require any accommodations, please contact our Human Resources team at 416 644 5257.  

We believe great work and collaboration can happen anywhere, which is why we are a permanent hybrid work environment! We equip our team with great technology and empower them to deliver their best results. 

We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada. Do you possess and value the same attributes? Are you interested in your own development? Then come join our team! 

Requests for accommodation can be made at any stage in the recruitment process. 

We thank all applicants for their interest but only those selected for further consideration will be contacted. 

Other details

  • Pay Type Salary
  • Employment Indicator Perm FT
Location on Google Maps
  • Toronto, ON, Canada
  • Virtual