Account Manager

Toronto, ON, Canada ● Virtual Req #123
Tuesday, January 3, 2023
At MCAN, we are most proud of the team we have built and our team member experience. Our people are our best assets and are made up of respected industry innovators, influencers and big-thinkers. We do things differently than other lenders. Our business isn’t selling mortgages, it’s building relationships. 
The #MCANLIFE is shaped around a culture of customer-centricity for both internal and external clients and powered by genuine collaboration. We are a home for talented professionals seeking a more connected career and one that allows them to use more of their skills.
#MCANLIFE means you can connect, discover, and grow.
We were recently certified from Great Place to Work® Canada and are thrilled to be recognized on the 2022 list of Best Workplaces for Women!  

About the opportunity:

MCAN Home is seeking a dynamic, self-starter to join its Residential Lending team! The Account Manager plays an important role in the team, by working directly with clients and is responsible for originating and renewing mortgages. The Account Manager will also generate

leads through a variety of sales channels and handles customer service-related transactions.

About the MCAN Home team:


·       We’re an award winning team! Recently named as a 5-Star Mortgage Employer for 2022

·       Collaborative team dynamic

·       Lean focused and continuously looking to enhance and create efficiencies

·       Learning and growing through career pathways and trainings


What you will be responsible for:


·       Maximize the retention of MCAN Home’s existing clients via renewals, early renewals, conversions, refinances, or new purchase transactions

·       Monitor retention results to ensure renewal retention targets are met, exceeded or if below target, determine a strategy to improve results.

·       Regular communication with management to discuss deals/market intel/escalations to improve client retention

·       Prepare loans coming up for maturity for underwriting

·       Liaise with MCAN Servicing in all related client inquiries/questions

·       Deliver outstanding customer service to clients in areas outside of Servicing’s expertise

·       Promote MCAN’s offerings to external clients applying online, through referrals

·       Maintain mortgage agent license in good standing as specified in the required jurisdiction

·       Collect and pre-screen all documentation submitted by direct and existing MCAN clients while processing their mortgage applications and renewals


The work experience, skills, education that you bring to thrive:


·        Qualifications and Work Experience:

o  Undergraduate degree in one of the following programs: finance, economics, urban land development, accounting, or business administration

o  Experience in mortgage funding, servicing/administration, account management

o  Experience working as a mortgage agent, broker or underwriter a plus

o  Have a strong customer focus with the ability to foster positive relationships with internal and external stakeholders

·        Skills & Abilities:

o  Excellent communication skills, both written and verbal

o  Possess strong analytical and problem-solving skills with high attention to detail

o  Proven ability to work on and prioritize work tasks in order to manage multiple deadlines

We believe great work and collaboration can happen anywhere, which is why we are a permanent hybrid work environment! We equip our team with great technology and empower them to deliver their best results. 

We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada. Do you possess and value the same attributes? Are you interested in your own development? Then come join our team! 

Requests for accommodation can be made at any stage in the recruitment process. 

We thank all applicants for their interest but only those selected for further consideration will be contacted. 

Other details

  • Pay Type Salary
  • Employment Indicator Perm FT
Location on Google Maps
  • Toronto, ON, Canada
  • Virtual