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Retail Merchandising Manager

Toronto, ON, Canada Req #21
Tuesday, November 22, 2022

The Merchandising Manager will own all aspects of D2C Physical Retail sales and profitability targets. The role is responsible for developing the Physical Retail Forecasting & Promotional offer plans within the D2C division, providing alignment and support to Lindt Canada’s overall business strategy. Their work will result in meeting, or exceeding, budgeted sales and profitability growth targets.

This role will be responsible for linking upstream and downstream process with cross-functional team. Close and collaborative partnership will be required with Marketing, Marketing Communications, Finance, Supply Chain and Operational partners.

The successful candidate will be a key member of the D2C team who are on the journey of becoming truly omni-channel in our business model to ensure a seamless and powerful experience for Lindt consumers across all retailing and communication channels.

  • Plan and deliver annual Sales and Profit targets of Physical Retail
  • Develop Sales and Promotional offer strategies for all Physical Retail revenue streams to meet strategic objectives of profitable growth for D2C division
  • Explains variances in business performance by analyzing results and trends. Leverage learnings to deliver recommendations for future strategy and programming.
  • Regular analysis of KPI performance, pricing, offer/promotional performance, and P&L to refine strategies and plans to enhance profitability
  • Partner with Marketing and Finance to obtain analytics on overall sales goals/strategies vs expectations
  • Translate plans into thorough sales forecast working with Finance & Supply Chain Partners
  • Monitor product availability with Supply Chain and Inventory Analysts. Identify and correct inventory gaps
  • Collaborate with cross functional partners to analyze market data and business levers identifying opportunities for growth as well as opportunities to maximize existing programs
  • Execute strategies in Physical Retail with cross functional partners
  • Identify Physical Retail opportunities, drive efficient process with cross-functional and external partners
  • Work with Planning and Supply Chain in evaluation of optimal/profitable shipping methods and cadence, managing forecasting
  • Align with company brand strategies and apply to Physical Retail
  • Work in strong collaboration with eShop to have winning strategies and plans for all DTC
  • Contribute to the long term omni-channel journey representing the Physical Retail merchandising channel current and future needs to win. 
  • Contributes with own knowledge and expertise for sales & offer planning contributing to the Physical Retail’s success 
  • Deep understanding of the consumer / shopper journey across channels to feed strategies and plans.
  • Develop and execute sales plans for Physical Retail as part of the D2C roadmap, in partnership with eShop. Refines plans based on continued learnings 
  • Leverage Consumer insights and consumer journey, works with cross functional partners to develop actionable strategies and plans
  • Post-Secondary education, preferably in Business, Commerce or Marketing 
  • Experience in Retail is required with 3+ years of experience in Omni-Channel Retailing (preferably with large retail accounts within North America) 
  • Strong understanding of online Specialty Gifting Retail shopping behaviours. Bonus if experienced with Premium brands.
  • Previous successful business management experience, specifically in Physical Retail
  • Understanding of Retail-focused sales-driving tactics, KPIs in working with key stakeholders to deliver holistic brand and conversion plans 
  • Proven ability to develop and implement new strategies and business plans.
  • Strong attention to detail and results orientation; high work ethic and persistence to drive an initiative to completion
  • Strong communication skills, including verbal, written and presentation. Ability to build strong cross-functional relationships, to understand incentives, and ensure alignment amongst stakeholders
  • Demonstrated experience meeting expectations and meeting objectives in a complex, changing environment
  • Innovative and comfortable working with multiple business partners simultaneously.
  • Strong analytical abilities to synthesize data quickly and accurately, identifying relevant insights and implications to impact strategy and execution
  • Adaptability to fast paced, changing Retail environment where the objective is to be the best-in-class chocolate destination
  • Strong computer skills including Microsoft Excel, Microsoft Office

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit and or follow us on LinkedIn 

We thank all those who have applied however, only selected candidates will be contacted.
Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #CORPORATE #RETAIL #CORPORATE #LI-LINDTCA #LI-hybrid

Other details

  • Pay Type Salary
Location on Google Maps
  • Toronto, ON, Canada