Customer Service Representative / Sales Coordinator

Melbourne VIC, Australia Req #553
Wednesday, November 9, 2022

Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with.

 

Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has never ceased to propel our company’s vision, Joseph Ribkoff has been an ally to women, dressing them with flair and perfect fit for over 65 years. From our quality and distinctly designed products to our unwavering commitment to retail partners, Joseph Ribkoff’s values resonate in everything we do and create.


Today, his legacy lives on through the work of a devoted, talented team operating from the four corners of the world. Sold in over 60 international markets, Joseph Ribkoff is a global emblem of quality and elegance.


Montreal Corporate Head Office, where most of their employees are based, offers career opportunities in Design, Operations, Sales, Marketing, Finance, IT and HR as well as in the Production and Warehousing facilities.    

OBJECTIVE:

The Customer Service Representative and Sales Support position is responsible for engaging with customers via phone or email, with the highest degree of courtesy and professionalism, in order to deliver an outstanding service experience, through completing transactions, and by identifying sales and opportunities, while assisting our sales team with day-to-day duties. 


RESPONSIBILITIES:

  • Handle all incoming calls in a timely, efficient, and professional manner
  • Process all orders received with attention, accuracy, and timeliness
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer through open and interactive communication
  • Attend to customer complaints, process returns and arrange for replacements
  • Provide timely communication and resources to all the Sales Representatives and/or stores regarding images, body shots and any other promotional activities initiated by the head office
  • Extract and analyze sales and production reports to ensure timeliness of delivery of merchandise 
  • Assist the accountant in processing payments and follow up during their absence
  • Organize quarterly sales meetings, as and when necessary 
  • Coordinate advertisements, promotions and trunk shows and assist with trade shows
  • Works closely with our influencers
  • Supporting all customer request with our B2B platform


REQUIREMENTS:

  • One (1) to two (2) years of relevant experience in a similar position, ideally in the fashion industry
  • Strong written and interpersonal communication skills 
  • Ability to multitask, prioritize and manage time effectively
  • Autonomous and resourceful
  • Capacity to take initiatives and make decisions 
  • Ability to work in a fast-paced environment and under pressure
  • Strong computer skills including knowledge of Microsoft Office  
  • Available full time; Monday to Friday
  • Familiar with Mailchimp, Canva and offer a creative flair is highly recognized

Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Salary
Location on Google Maps
  • Melbourne VIC, Australia