Bilingual IT Support Specialist

Our regional office is located in downtown Montreal.
 

The ideal candidate for this position will have experience using/troubleshooting a wide variety of hardware and software and be able to grasp new concepts quickly.

We are seeking an individual with extensive experience in a helpdesk environment providing support for all things IT including desktop, mobile and network devices.

You will be the primary person responsible for supporting local and remote end-users with problem reporting, identification, and resolution. You will be responsible for providing Level 1 support to our end-users and help with onboarding/training as needed.
 

Responsibilities will include:

•             Providing on-site support at all Greater Montreal area offices;

•             Setting up new PC/MAC workstations, printers and other peripherals;

•             Diagnosing and supporting all client applications

•             Troubleshooting PC/MAC hardware and operating system software in a corporate environment;

•             Troubleshooting low voltage equipment such as Access Control, Intercom and DVR systems

•             Troubleshooting all support calls from a ticket queue submitted by end-users

•             Support of wireless telecom devices including user support, hardware provisioning (IOS, Android)

•             Creating documentation and/or revising training manuals;

•             Maintaining asset tracking;

•             Assisting with projects as required;

•             Repairing and/or coordinating repair of hardware devices.

Qualifications

•             Fluently bilingual in French and English

•             Experience with Low Voltage devices

•             Experience with all variations of Windows, MAC and Mobile OS

•             Thorough understanding of IP networking

•             Outstanding people skills and customer service skills orientation

•             Able to handle rapidly changing priorities, high visibility-high stress situations

•             Excellent interpersonal and telephone skills

•             Excellent research skills

Good to have:

•             Experience with Cloud Computing concepts

•             Microsoft or other industry recognized training and/or certification (e.g. A+)

Assets and Additional Information

•             You will be required to own a reliable vehicle as this is a Monday-Friday in-office position 

•             Off-site travel will be required and mileage reimbursed

•             Corporate hours are 8:30am-5pm and you will be required to be on-call