Technician, Network Support

Located in Montreal, Quebec, the Canadian company Groupe Marcelle is a leader in the cosmetics industry. With the highest standards of quality and excellence, Groupe Marcelle develops, manufactures, and distributes care and makeup products and accessories with a portfolio of four brands: Marcelle, Watier, Annabelle and CW Beggs and Sons.

At Groupe Marcelle we believe in an environment where passion can be expressed, creative minds lead to exceptional innovation, audacity and focus are a pillar of great success and acts of empowerment, collaboration and humanity are widely encouraged. Because our purpose is to “Cultivate beauty in the world”, we strive to care for you, people and the environment. We are looking for professionals who will exemplify these values and bring energy and commitment to results.

Join a company with more than 300 employees in the cosmetics field and play a key role in the organization.

Groupe Marcelle is looking for a Network Support Technician for a permanent full-time position.

 

Reporting to the Manager, IT, the Network Support Technician will be responsible for assisting employees on all aspects of the company's computer system.

 

WORK ENVIRONMENT 

• Workplace: 9456, Côte-de-Liesse Road, Montreal, Quebec hybrid mode with working at the office on average 3 to 4 times a week.
• Growing company.
• A dynamic team of professionals.
• Benefits: Competitive base salary and generous benefits package (including flexible hours, medical and dental insurance, pension plan, bonus and holiday vacation).
• Employee discounts on all Marcelle Group products. 

YOUR RESPONSIBILITIES WILL BE 

• Troubleshoot computer problems efficiently at the user's location.
• Resolve incidents and service requests.
• Provide personalized support to employees and train them on the use of the company's equipment and software during onboarding.
• Report routine IT issues.
• Support technology on the company's mobile devices (iPhone, iPad).
• Configure the telephone system (Cisco/WebEx).
• Configure multifunction printers and label printers.
• Install and configure new Windows 10 and Mac OS operating systems and software.
• Maintain an up-to-date software list and ensure the evolution of new versions.
• Maintain an inventory of computer equipment.
• Ensure the deployment of software updates, embedded software and drivers for the various equipment in the computer park (workstations, servers, firewalls, network switches, etc.).
• Monitor the internal network and infrastructure (computers, servers, etc.).
• Ensure the support of the Office 365 environment and promote its optimal use.
• Maintain procedures and documents network configuration.
• Participate in researching causes of hardware and software malfunctions.
• Research and request bids for certain hardware purchases.
• Document interventions in a helpdesk ticketing system.
• Create Windows Active Directory accounts and other software used by the company. 

WE WOULD LIKE TO MEET YOU IF YOU HAVE

• DEC in Computer Technology or an AEC in Computer Social Network Management.
• 2 to 4 years experience as a computer/network technician.
• Access to a car, as the technician will have to travel to Groupe Marcelle’s different buildings.
• Knowledge of Microsoft Office and Microsoft 365 Offices, Teams and SharePoint.
• Operating system knowledge: Windows 10, Microsoft Windows server 2008-2022, network (IP, DHCP, DNS), Active Directory, Azure Active Directory and Mac OS. 

AND IF YOU ARE 

• Bilingual in French and English, both written and spoken, as the person will be required to provide support to all employees located across Canada.
• Customer service oriented.
• Organized and able to prioritize time and tasks.
• Flexible and adaptable.
• Able to work under pressure. 

The task and responsibilities listed above are summaries and indicatives.

TO APPLY

We invite interested individuals to use our online recruitment module by submitting an application to https://dayforcehcm.com/CandidatePortal/en-US/groupemarcelle.

DIVERSITY AND INCLUSION

Groupe Marcelle wants to offer equal employment opportunities to all. It invites women, members of visible and ethnic minorities, Aboriginals, and persons with disabilities to apply. Groupe Marcelle is also committed to pursuing the integration of diversity and making it a source of enrichment and pride for all its employees.

The use of the masculine gender in this document refers to both men and women.

Groupe Marcelle thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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