Project Lead / Manager - Project Delivery

7400 Birchmount Rd, Markham, ON L3R 5V4, Canada Req #1709
Thursday, June 2, 2022
Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be.  With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces.  We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers. 

Come and join one of North America's largest home and commercial services and energy solutions companies!   We offer comprehensive benefits, a DC Pension Plan and savings match plan.  If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.   

Enercare has recently introduced a hybrid working environment pilot for most office-based roles, providing the benefits of in-person connection and collaboration with increased balance and flexibility.  Under the current pilot that runs to the end of summer, applicable employees work in the office two days per week, and work from home three days.  Join Enercare and take this journey with us that we’ll use to learn and shape the future hybrid model.

Role: Project Lead/Manager, Project Delivery

Status: Regular, Full Time

Reports to: Senior Manager, Project Delivery

Division: Enercare Home and Commercial Services

Location: Hybrid - Markham


The Project Lead is responsible for the overall management of highly complex projects, from initiation through to implementation. In this role, the incumbent, will partner closely with resources from Operations and IT to define project scope, facilitate business requirements and process documentation to effectively design and implement solutions and operating models. This resource will be responsible for ensuring that quality standards are adhered to and that projects are completed on time, on scope and on budget.



  • Manages projects and/or strategic initiatives
  • Manages the creation develop sound business cases and financials
  • Facilitates business requirements gathering and process mapping sessions and prepares BRD and BPDs
  • Partner with IT and Operations to closely monitor timelines and project cost to ensure adherence with approved project plans. Variances to plan will be documented, reported, and escalated if required
  • Coordination/Participation in QA testing and Operations Readiness testing
  • Ensures that scope creep does not result by enforcing change management procedures
  • Prepares and contributes to internal presentations related to project scope, timeline, activities, issues, budget, process and progress as required
  • Manages project sponsor expectations
  • Partners with project members to prepare project timelines, and assists with the determination of a project scope that is scheduled in manageable components
  • Facilitates governance meetings to communicate progress, status, issues, assignments and escalations
  • Responsible for communication and change management plans (i.e. the preparation of project communications, adoption strategy
  • Partners closely with training team to develop training curriculum and supports training with Operations teams
  • Escalates issues and risks to senior stakeholders to develop proper mitigation plans



  • A proven track record of successfully implementing IT projects using including 3+ years of experience as a Business Analyst or Project Manager managing large, complex projects in a high-tech development environment with multi-function teams
  • Certified Business Analyst Professional (CBAPTM) preferred
  • Project Management Professional (PMP™) preferred
  • Solid understanding of software development life cycle models
  • Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues.
  • Ability to collaborate with customers and develop strategies and solutions of high business value
  • BA or BS or equivalent experience is required
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands
  • Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
  • Proven ability to manage software development projects & ensure objectives, goals, and commitments are met
  • Solid understanding of and demonstrated experience in using project management tools
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
Enercare’s recruitment process includes accommodation for applicants with disabilities.  All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Other details

  • Pay Type Salary
Location on Google Maps
  • 7400 Birchmount Rd, Markham, ON L3R 5V4, Canada