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Community Manager, Property Management

167 Church St, Toronto, ON M5B 1Y6, Canada Req #126
Monday, October 31, 2022
About Concert Properties

Putting people first is at the heart of the Concert story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

Since 1989, our real estate portfolio has grown to an asset value of $8 billion and includes condominiums, rentals, seniors' active aging communities, industrial and commercial properties, and public infrastructure projects across Canada.

Position Summary:


Concert is continuing to grow in communities across Canada and we are looking for a talented professional to join the Concert Property Management team as a Community Manager! Reporting directly to the Property Manager, the successful candidate will manage,

co-ordinate and supervise the work of the Resident Services staff in our Resident Services office in Toronto.


What you’ll be doing:

  • Manage, co-ordinate and supervise the work of the Resident Services staff on site: including training, scheduling, monitoring job performance, disciplinary action, probationary and annual reviews along with the Property Manager.
  • Conduct regular building, ground and suite inspections and follow up with any action required.
  • Provide assistance to housekeeping and maintenance throughout the property:
    • establish and monitor maintenance schedules for on-site maintenance staff
    • assist with the training and monitoring of maintenance staff to ensure quality work
    • co-ordinate and supervise routine and preventive maintenance programs required for the building as performed by outside contractors
  • Liaise with contractors and other suppliers and obtain quotes for work required.
  • Ensure that the performance of all contractors (work and customer service) meet Concert’s standards.
    • Oversee and assist with the ongoing rental of vacant suites:
      • Processing of suite rental applications
      • Completion and approval of credit checks and other reference checks
      • Review and administer tenancy agreements
    • Prepare rent increase notifications.
    • Oversee the collection of rent and other income as due from residents and carry out the associated prescribed banking procedures in a timely manner.
  • Issue late payment notices, eviction notices and other necessary collection procedures.
  • Provide positive customer relations with the residents, dealing promptly and professionally with resident concerns.
  • Deal with resident tenancy violations.
  • Attend Landlord and Tenant Board Tribunal hearings as necessary.
  • Order goods and services as required and approve invoices for payment.
  • Ensure on site records and files are up-to-date and in good order.
  • Administer and participate in the fire and life safety operations and procedures required at the property.
  • Participate in the preparation and implementation of marketing plans and advertising programs for existing properties.
  • Provide appropriate input for preparation of the annual operating budget and monthly reports.
  • Assist with training staff in leasing techniques, customer relations and administrative duties.
  • Review rental rolls and ensure information provided to head office accounting department is accurate and timely.
  • Liaise with head office accounts payable property accountants and payroll administrator to ensure records are complete, up-to-date and on time.
  • Ensure all community and building information is current and co-ordinate changes with head office.
  • Conduct market surveys, keep building and community information current and provide input with rental rate changes
  • Review leasing, administration and inspection forms and provide input on changes.
  • Provide information for the resident newsletters.
  • Co-ordinate resident appreciation events.


Required Knowledge and Skills:

  • Knowledge of all governing legislation such as Residential Tenancy Act; Personal Information Protection Act (PIPEDA), Building Code, Fire Code and Occupational Health and Safety.
  • Knowledge of building systems, HVAC operation and general building maintenance.
  • Excellent oral and written communication skills.
  • Leasing and marketing experience.
  • Good working knowledge of computer applications such as Microsoft Office (Excel, Word, Outlook), Yardi Voyager.
  • Leadership and coaching.
  • Ability to handle multiple tasks and meet deadlines under time constraints.
  • Valid G Drivers Licence required. 

This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.

Why you should join Concert 

Concert is proud to have been named BC’s Top Employer for 2022!

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision – building resilient, inclusive, sustainable committees. 

Our success is based on our employees – on a passionate, talented team who value a collaborative culture, a desire for excellence and a willingness to give back.  We truly value our team members and offer competitive pay, and comprehensive benefits and perk programs that support and promote employee health and wellness.

If you feel you would be a good addition to the Concert team, but there are no suitable positions at the moment, you may submit a general application here to be considered for future openings. 

Please be advised that only qualified, short-listed candidates will be contacted.

Thank you for your interest in Concert!

Other details

  • Job Family Concert
Location on Google Maps
  • 167 Church St, Toronto, ON M5B 1Y6, Canada