Front Desk Agent

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage.
• Follows established procedures and policies when completing tasks.
• Receives, sorts and distributes incoming mail.
• Prepares and sends courier packages and ensures accurate billing and records.
• Orders office supplies and maintains inventory levels.
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries.
• Demonstrates a customer service attitude with internal/external contacts.
• Provides basic data entry and transaction handling service for the Front Office.\
• Inputs data accurately into the appropriate database.
• Produces statistics and reports on the data as per standard formats..
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up.
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit.
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies.
• Other duties as assigned and required.

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred.
• Secondary School Diploma.
• Advanced communication, interpersonal, and customer service skills.
• Technical aptitude.
• Beginner level in the use of MS Office Suite.
• Professional appearance and attitude.
• Bondable.
• Able to work a flexible schedule which includes evenings, weekends and some nights.