Supervisor, Food and Beverage 2022/2023

Position Title: Supervisor, Food & Beverage

Department: Food & Beverage

Reports to: Manager, Food & Beverage

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities, and events!

Job Summary: This individual is responsible for executing all aspects of the food and beverage department and directing the food and beverage staff in their day-to-day operations. This individual will ensure that all regulations and procedures for both the food industry as well as Chicopee are adhered to and followed.

Roles and Responsibilities:

• Demonstrate a hands-on leadership role.
• Responsible for maintaining all necessary certifications.
• Assists in the recruitment and selection of qualified and competent team members.
• Responsible for training new staff and supervise their activities to ensure the highest standard of service and safety.
• Required to be familiar with Dayforce and Northsoft and assist with the maintenance of all data bases.
• Manage schedules and timesheets for payroll, pertaining to immediate staff.
• Required to be punctual and adhere to the uniform requirements of the position.
• Monitors and evaluates performance of team members including correcting substandard acts or conditions.
• Working weekends and nights will be required for this position.
• Required to attend all required department and corporate training sessions.
• Required to assist in other departments as needed determined by the workload of operations.
• Required to understand and perform lift evacuation procedures.
• Comply with safety regulations and maintain clean and orderly work environments.
• Read, understand, and comply with all company policies and procedures. Ensure they, along with all staff, follow and obey. Lead by example.
• Keep current with ongoing changes and new technology and adapt accordingly.
• Required to complete all log sheets, operating records, and inspection forms daily.
• Ensure department tasks are completed in a safe, timely, efficient, and professional manner.
• Detect faulty operations, defective material, and report those and any unusual situations to management.
• Control and care of inventory and parts.
• Demonstrate corporate standard for care and maintenance of company property and vehicles.
• Responsible for appropriate staff levels to meet requirements of the department.
• Assist in the enhancement and development of policies, procedures, and service systems to meet the goals of the department.
• Create Chicopee branded experience for the cafeteria, lounge, kitchen, and catering services.
• Assist in the hiring, selecting, training and development of Food and Beverage staff.
• Maintain an up-to-date knowledge of trends in the industry and make improvement suggestions for the delivery of food and beverages.
• Coordinate information and communicate with all levels of management and staff.
• Assist with food and beverage promotions and development of special events.
• Maintain proper inventory control system.
• Ensure that consumable and non-consumable goods are correctly stored and issued to the various departments.
• Ensure the prompt and efficient service of all meals, snacks, food, and beverages to the required standards.
• Ensure the efficient running of banquets and events and that all rooms are clean and tidy.
• Ensure that the lounge, cafeteria, kitchen, and service areas are clean and well maintained.
• Ensure customer satisfaction.
• Assist with developing and executing overall staffing plans, strategic plans, programs, and techniques to meet goals.
• Monitor on-the-job performance, guest service, and operational effectiveness for individual Food and Beverage locations and report findings and provide feedback to manager. 
• Prepare all food product to establish standards and recipes.
• Required to maintain control of inventory.
• Responsible for opening and closing the food and beverage area for daily events and business.
• Required to understand all equipment and appropriate procedures. 

Key Qualifications:

• Ability to work as part of a team, and independently.
• Demonstrates strong initiative, responsibility, flexibility, and leadership.
• High level of sound and independent judgment, reasoning, and discretion.
• Takes pride in their work.
• Strong attention to detail.
• Able to communicate verbally in a clear and concise manner.
• Computer literate.
• Ability to multi-task and establish priorities.
• Customer oriented.
• Able to repeatedly lift 20.4 kg (45 lbs) comfortably.
• Able to complete other physically demanding duties as required.
• Must maintain all necessary certifications.
• Must be able to work outdoors in all weather conditions.
• Working knowledge of risk management.
• Problem solving skills are a must.
• Ability to provide constructive feedback.
• Experience in a related role is an asset.
• Demonstrates ability to exercise necessary cost control measures.
• Possess valid ‘G’ driver’s license.
• Previous kitchen experience required.
• Understanding of front of house operations.
• Post-secondary education in food and beverage would be an asset.
• A willingness to be a continuous learner.
• Ability to work in a fast paced, stressful environment. 

Additional Requirements:

• You are passionate about the recreation industry and eager to share that passion with others.
• You have strong people skills. You are approachable, a good listener and empathetic.
• You will need to be flexible with your schedule. Your work hours will be based on business needs.
• Ability to work weekends and weeknights and on occasion be available to cover shifts.
• Ability to provide your own uniform in compliance with our uniform policy.
• You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS 2015, Ladder Safety Training, Ontario Health & Safety Awareness Training (OHSA), Workplace Violence & Harassment Training (Bill 168 & 132) and Accessibility for Ontarians with Disabilities Act (AODA) Training.
• You have the following certifications: First Aid, Smart Serve, Safe Food Handling.