Front Desk Supervisor

Banff, AB, Canada Req #586
Saturday, February 18, 2023
Our hotels in Banff include the Moose Hotel & Suites, Fox Hotel & Suites, Banff Ptarmigan Inn, Banff Caribou Lodge, Banff Rocky Mountain Resort, Tunnel Mountain Resort, Hidden Ridge Resort, The Dorothy Motel, Rundlestone Lodge, Irwin's Mountain Inn, Red Carpet Inn, The Rocky Mountain Ski Lodge and Pocaterra Inn & Waterslide are located in Canmore.  Your application will be considered for available jobs at all of our Banff locations.

­­­­­­­­­­The Front Desk Supervisor is responsible for ensuring that all Front Desk procedures are followed and all necessary tasks are completed accurately. If you have a cheerful attitude and believe in creating lasting memories for our guests then you are the right person for us!


This Position Offers:

  • Permanent full-time position
  • Anniversary bonus
  • Clean & affordable employee housing
  • 40% off food & 27% off beverage at 6 restaurants in town
  • Fun staff events; staff parties, BBQs
  • Help with immigration applications
  • Excellent health & wellness programs; FREE yoga, FREE canoe and golf passes
  • Discounted Lux movie tickets
  • Discounted ski pass
  • 25% off spa services
  • Health & dental benefit eligibility after 6 months
  • Complimentary hotel stays
  • Free local bus pass
  • Eligibility to become an employee shareholder (that’s right, you can become an owner!)
  • These are just a few of our Benefit! Check out the rest of our benefits here: 


The right candidate embodies the Caribou spirit including:

  • Fun, enthusiastic team leader with great communication skills
  • Great guest service skills with an ability problem solve
  • Previous experience in administration, reception or customer service
  • Proficient computer skills and have used a PMS before (this is an asset but not required)
  • Can work weekends and evenings


What Will you Be Doing:

  • Ensure guests’ needs and concerns are responded to effectively
  • Assist to motivate, train and lead front office team
  • Ensure smooth daily running of front office
  • Answering calls, process check ins & check outs, creating reservations and process transactions
  • Whatever it takes for our guests have an AMAZING vacation & our staff to have a GREAT work experience.

We're really glad that you are interested in this job and we look forward to reviewing your application. We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview please advise us if you require an accommodation.  You can learn more about our great employee benefits & perks and what it means to work with an employee-owned company at

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. 

We have employees from over 30 countries and are successful thanks to their diversity, talent, perspectives, and experiences. No employee will be treated differently based on race, religious beliefs, gender or age.  We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us or 403-760-8521.

Other details

  • Job Family Hotel FOH
  • Pay Type Hourly
Location on Google Maps
  • Banff, AB, Canada